Last updated: 1 March 2026
POP2FLY is a digital platform operated by:
For the purposes of these Terms and Conditions, the following definitions apply:
POP2FLY operates exclusively as a digital marketplace and intermediary. POP2FLY is not an air carrier, tour operator, or travel agency. POP2FLY does not operate, manage, or control any aircraft or flight.
The transport contract is concluded directly between the Passenger and the Operator or Cost-Sharing Pilot. POP2FLY facilitates the connection between the parties but is not a party to the transport agreement.
POP2FLY does not organise package travel within the meaning of Directive (EU) 2015/2302 (Package Travel Directive). Each flight is an individual transport service.
Operators holding a valid AOC list their repositioning flights on the Platform. Users can browse available routes, view pricing, and book individual seats. These are commercial flights operated under the full regulatory framework applicable to air transport within the EU.
Private pilots may list flights where they share direct operating costs with passengers in accordance with EASA Regulation (EU) 965/2012 (Part-NCO). These flights are non-commercial in nature. The pilot must share the costs equally with all occupants and may not derive any profit from the flight.
To book a flight through the Platform, Users must:
The booking process consists of the following steps: (a) the User selects a flight and enters required personal information; (b) the User reviews the total price including all fees and taxes; (c) the User confirms the booking by submitting the reservation form.
The transport contract is formed upon booking confirmation. POP2FLY acts solely as intermediary in this process. The contractual parties for the transport service are the Passenger and the Operator or Cost-Sharing Pilot.
A booking confirmation email is sent to the email address provided by the User. This email constitutes proof of the booking but does not constitute a boarding pass.
All prices displayed on the Platform include applicable taxes unless otherwise stated. The total price shown before booking confirmation includes:
POP2FLY reserves the right to adjust its Service Fee. Any changes will be communicated in advance and will not affect bookings already confirmed.
Payment is due at the time of booking. Accepted payment methods are indicated on the Platform during the checkout process. All transactions are processed in Euros (EUR) unless otherwise specified.
POP2FLY uses third-party payment processors that comply with PCI-DSS security standards. POP2FLY does not store credit card details on its servers.
Cancellation policies vary depending on the Operator or Cost-Sharing Pilot. Specific cancellation terms are displayed during the booking process and in the confirmation email. The POP2FLY Service Fee may be non-refundable, as indicated at the time of booking.
If an Operator or Cost-Sharing Pilot cancels a flight, the User is entitled to a full refund of the seat price and the Service Fee. POP2FLY will process the refund within 14 business days of the cancellation.
Operators or Pilots may modify flight schedules or routes due to operational, meteorological, or regulatory reasons. In the event of a significant modification, the User will be notified promptly and offered either a rebooking or a full refund.
Pursuant to Article 3(3)(k) of Directive 2011/83/EU (Consumer Rights Directive) and Article 59, paragraph 1, letter n) of Italian Legislative Decree 206/2005 (Consumer Code), the 14-day right of withdrawal provided for distance contracts does not apply to contracts for passenger transport services with a specific date or period of performance.
As all flights listed on the Platform have a specific departure date and time, the right of withdrawal does not apply to bookings made through POP2FLY. Users are encouraged to review the cancellation policy applicable to their specific booking before confirming.
All Operators listed on the Platform must hold a valid Air Operator Certificate (AOC) issued in accordance with EU Regulation (EC) No 1008/2008 and meet all applicable safety and operational requirements set by the European Union Aviation Safety Agency (EASA) and the Italian Civil Aviation Authority (ENAC).
Cost-Sharing Pilots must comply with EASA Regulation (EU) 965/2012, Annex VII (Part-NCO), including holding a valid pilot licence, ensuring the aircraft has a valid certificate of airworthiness, and maintaining adequate insurance coverage.
POP2FLY verifies the credentials of Operators and Cost-Sharing Pilots before allowing them to list flights on the Platform, in accordance with Article 30 of Regulation (EU) 2022/2065 (Digital Services Act).
Cost-sharing flights listed on the Platform are subject to the following mandatory rules under EASA Regulation (EU) 965/2012:
Empty leg flights operated by Operators with a valid AOC are commercial flights. The following EU air passenger rights may apply in accordance with Regulation (EC) No 261/2004:
These rights are the responsibility of the operating air carrier (the Operator), not POP2FLY. Claims under Regulation 261/2004 must be directed to the Operator. POP2FLY will provide the Operator's contact details upon request.
Liability for baggage loss, damage, or delay, and for passenger injury, is governed by the Montreal Convention of 1999 and applies to the operating Operator.
In accordance with Article 30 of the Digital Services Act (Regulation EU 2022/2065), POP2FLY is required to obtain, verify, and display the following information for all Operators and Cost-Sharing Pilots:
POP2FLY reserves the right to suspend or remove any Operator or Pilot that fails to maintain valid credentials or violates applicable regulations.
As an intermediary, POP2FLY's liability is limited to the proper functioning of the Platform and the accuracy of the information it directly provides. POP2FLY is not liable for:
Nothing in these Terms excludes or limits POP2FLY's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation, in accordance with Articles 33-38 of the Italian Consumer Code.
All content on the Platform, including but not limited to the POP2FLY name, logo, design, text, graphics, software, and user interface, is the property of POP2FLY or its licensors and is protected by applicable intellectual property laws.
Users are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes. Any reproduction, distribution, modification, or commercial use of Platform content without prior written consent is prohibited.
Users agree to:
POP2FLY reserves the right to suspend or terminate access for any User who violates these obligations, following the procedure described in Section 20.
Neither POP2FLY, Operators, nor Cost-Sharing Pilots shall be liable for any failure or delay in performance resulting from circumstances beyond their reasonable control, including but not limited to: adverse weather conditions, natural disasters, pandemics, acts of terrorism, war, government restrictions, air traffic control decisions, airport closures, strikes, or technical failures beyond the party's control.
POP2FLY processes personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Italian Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.
The data controller is [RAGIONE SOCIALE], with registered office at [SEDE LEGALE]. Personal data collected during registration and booking is processed for the purpose of providing the intermediation service (legal basis: Article 6(1)(b) GDPR - performance of a contract).
Users have the right to access, rectify, erase, restrict, and port their personal data, as well as the right to object to processing. Requests may be directed to [EMAIL] or [PEC]. For full details, please refer to our Privacy Policy.
In accordance with the Digital Services Act (Regulation EU 2022/2065), POP2FLY may restrict, suspend, or terminate a User's, Operator's, or Pilot's access to the Platform in the following cases:
Prior to suspension or termination, POP2FLY will provide a statement of reasons and, where appropriate, an opportunity to remedy the issue. Affected parties may submit a complaint via email to [EMAIL].
POP2FLY encourages the amicable resolution of disputes. Users may submit complaints via email to [EMAIL]. POP2FLY will endeavour to respond within 15 business days.
In accordance with Directive 2013/11/EU (ADR Directive) and Italian Legislative Decree 130/2015, Users have the right to submit disputes to an Alternative Dispute Resolution (ADR) entity. For disputes related to air transport, Users may also contact ENAC (Ente Nazionale per l'Aviazione Civile) through its online passenger rights complaint form.
For disputes between POP2FLY and Operators (business-to-business), POP2FLY identifies mediation through the mediation bodies registered at the Italian Ministry of Justice as an available mechanism, in accordance with Regulation (EU) 2019/1150 (P2B Regulation).
These Terms and Conditions are governed by Italian law.
For disputes involving consumers (B2C), the competent court is the court of the consumer's place of residence or domicile, in accordance with Article 66-bis of the Italian Consumer Code (foro del consumatore). Any clause derogating from this provision is null and void.
For disputes involving business users (B2B), the competent court is the Court of [SEDE LEGALE - CITTA'].
POP2FLY may modify these Terms and Conditions at any time. Users will be notified of material changes at least 15 days before they take effect, in compliance with Regulation (EU) 2019/1150 (P2B Regulation). The updated Terms will be published on this page with the new effective date.
Continued use of the Platform after the effective date of changes constitutes acceptance of the modified Terms. If a User does not agree with the changes, they must discontinue use of the Platform.
If any provision of these Terms and Conditions is found to be invalid, void, or unenforceable by a competent court, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.
For any questions or concerns regarding these Terms and Conditions, please contact us: